[traveling_rick]

We flew in flight 392 back from Panama City, Panama to Atlanta. We had four bags checked in. At the Delta counter, the panamanian Delta agent was doing his work with little interest. Once he took the bags, he called over a "security" lady that was talking with some other "security" lady. He said something in her ear and she said "estas?" to which he said yes. We had met another group that was in the other kiosk and their bags were handled normally. Our bags never made it to the conveyor belt as we walked away and assumed that they would of course.
When we arrived in Atlanta, all of our bags had been opened and we had to get to our next flight. Cursory checks looked like they had been searched. Once we arrived at home, we found that all of the jewelry, perfumes and an iPod had been stolen from the bags.
Delta customer service just shrugged and basically said - not our problem. They did not offer any other service or advice and did not mention that they would notify any of the checkpoints of that activity. In the meantime, we are probably out around $1,000 overall. It was naive of my daughter to put her jewelry in the suitcase or the brand new perfume, but on the latter, she was thinking it was liquid. I think the Delta folks in Panama shoudl be audited and if you find someone smelling like Burberry perfume - guilty!
I have around 40k skymiles, but very disappointed in Delta and will have to treat them as a second or third choice.
By the way, this just happend Sunday, May 24 2009.