[Elena]

On May 30, 2009, I was trying to fly home from San Jose,CA to Seattle WA. I was scheduled to fly on Alaska Airlines Flight 329 however, I was delayed 3 hours. The "Lead ticket agent" Sonya was verbally abusive, and completely lack all skills in providing assistance or caring about the well being of another person. The ticket agents gave misinformation and lied. The problem originated that I was told that I was 5 min past the check-in time to check my luggage on my flight and therefore my luggage had to go on a later flight (separate from me). I was then told to sign a waiver that I voluntarily allowed my luggage to be separated from me. I felt this was inaccurate because I was not voluntarily allowing my luggage to be separated from me and I was being told to sign a document that was not true. With the ticket agents present, I explained that due to their mandate, I had to comply with their requirements of being separated from my luggage but I was not "voluntarily separating from my luggage". I was doing it because I was told to do so. I then signed their required waiver in front of them, acknowledging that my luggage would be separated from me and also documented my concerns on the waiver. Never was it explained to me (that by me adding additional information along with my signature), that I would be dealing with any difficulties. The agents saw what I wrote and re-read it before taking my lugggage. I then went to my gate for my flight. Suddenly without warning at the gate, I was denied boarding on my flight. I was told that the ticket agent Supervisor Lead-Sonya was on her way to the gate and that she had pulled me off my flight. I explained to the ticket agent that this didn't make sense. I also explained that I needed to get home because of health issues that I have to manage very carefully or I could be put into a life threatening condition. I told her that I have a serious chronic disease called Crohn's disease and that the stress they were putting me through was causing my intestines to swell. If the swelling gets out of control, the situation can become fatal. At this point with the conversation with the Gate Agent, Sonya takes over the conversation and starts berating me about my luggage. She was belligerent and punitive. Her conduct was absolutely aggressive and wretched. She has no business dealing with the public on any level. I was in sobs and kept telling her that she didn't need to grind me into the ground. When I kept trying to explain that I was not informed that there was any controvery with the ticket agents when I wrote my concerns on the waiver. This Supervisor continued to twist my words and verbally attack me. I told the Ticket agent- Sonya that I would sign another waiver if need be so that I could get on my flight. She was completely unyielding and atongonizing. I begged to get on my flight because I needed to get to my destination because I had planned my health regiment around getting home at a specific time, but because of this abusive woman, my health was seriously compromised last night and I was forced to remain at San Jose Airport 3 hours against my will because there were no other flights available other than the one that Sonya had forced me to take. When I called the 800 number for customer service and explained what I was going through because this unprofessional/uncalled for situation, they provided me an upgrade for the next flight as some compensation for what I was going through. Later when I got my boarding pass, I was told that the ticket agents at San Jose Int'l airport had arbitrarily retracted the upgrade. This woman, Sonya should be fired. I will NEVER, NEVER fly Alaska Airlines again and will make sure other know how rude and abusive that they are!