[tamsie irvan]

After a terrible flight from OAK to LAX, Southwest lost our luggage. The line to their office was so long it wrapped around the baggage area. We waited in line with everyone else for hours. Each flight that came in had lost luggage. What a surprise. They seem to just put luggage on any plane as it leaves OAK, no matter if you are on that particular plane or not. So, the luggage goes who knows where before if ever gets to its intended destination. What's wrong with this company? It should be so difficult. They lost our luggage, we waited in the hours-long line and filed out paperwork to find it. They we went back to the airport 5 hours later and found our bag against a wall with hundreds of other bags. We were lucky we found it and it wasn't stolen from the airport. Southwest sucks.
I tried to complain via the internet directly to Southwest, but they only allow phone calls - it seems.