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Old Jun 15, 2009, 9:05 PM
JJT JJT is offline
 
Join Date: Jun 2009
Posts: 1
Thumbs down Disabled And On Crutches

This happened on a flight from LAX to Seattle. I had had major surgery three days prior to the flight & was on crutches. 1. Upon boarding, the female cabin attendant took my crutches and put them in the overhead about half way down the plane. 2. She & the male attendant refused to get my crutches when I needed to use the restroom in flight. 3. I made it to the restroom & upon leaving the male cabin attendant handed me a cup of coffee and expected me to carry it back to my seat. When I refused, he was visually upset. The next day, when I could think clearly, I called Southwest and asked what were the procedures to be applied when a passenger is on crutches. The regulations read to me state that the crutches were supposed to be kept close to the passenger, for the passengers needs. Further, the cabin attendants were to accommodate the disabled person (not expect them to carry hot coffee when there is an obvious disability). Would I use S.W. again, only after hell freezes over.
 

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