[AA_Has_One_Chance]

I flew from Austin, TX to Huntsville, Al. I had a connection at DFW. American Airlines tagged my bag from Austin into DFW—not Huntsville. When I arrived in Huntsville, I discovered that my bag was not there.

I was instructed to call a 1-800 number by the baggage claim office. After locating my bag in DFW, the representative assured me that the bag would be placed on the first flight into Atlanta (where the wedding was to be held the following day) by a girl named Hannah. He asked me to pick up the bag from the Atlanta airport any time after 10 AM EST, and I agreed. Since I had been on business for three weeks prior to my return, all of my formal clothing was in the delayed suitcase.

When I arrived at the Atlanta Airport at 2:30 PM EST, the bag was not there, and the baggage claim representative informed me that the bag was still at DFW. I only had shorts, flip flops, and a t-shirt for the wedding. As a result, I had to purchase cloths or miss the wedding.

I purchased one business formal outfit (slacks, tie, dress shirt, dress socks, and leather shoes) to wear to the wedding. I was a few minutes late to the event, but I did make it.

I spent $500, and I have an itemized receipt. My bag was finally delivered three days later. I have emailed a complaint to the airline using the AA.com website (sent June 13, 2009), but I have not received a reply yet.

What are the chances that I will be compensated for any of my expenses? Who should I contact next?