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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Swiss Air/Lufthansa baggage disaster

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Feb 5, 2008, 2:24 PM

JTHORNTON

Join Date: Feb 2008

Posts: 1

Swiss Air/Lufthansa baggage disaster

Since the start of the festive season I have flown on Swiss and Lufthansa twice to South Africa and Dublin and back. On the first trip (16 Dec), my bag did not arrive and it is now the 5 Feb and Lufthansa has proved to be the most difficult company to deal with. Their call center is completely useless and no one ever anwsers a phone.

On the 9 Jan I left for SA again and this time, they broke a golf club. Then turned around and made it my issue, because it was a signal club.

On the 5 Feb we returned from SA to Dublin and not one of my 5 bags arrived in Dublin.

This organization is completely useless and this will be the last time I travel with them.

Does anyone esle have this experience with the baggage and baggage handling facilities?

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Swiss Air/Lufthansa baggage disaster

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