[onlysnowflake]

Thank you United for your wonderful customer service today. My co-worker and I showed up 2 hours early for a domestic flight. We thought that this was plenty of time for check in. We were sorely mistaken. After waiting in one line for 30mins your supremely organized staff ushered us into another line for an additional 40 min wait. Once at the self check in counter we found that you had changed your software to so entering the flight number was no longer an option. We desperately tried for 15 mins to flag down an agent, only to find that none were interested in helping (or even in making eye contact), not only to us, but anyone at all. If we had had two minutes of someone's time we could have made our flight. After a fellow traveler helped us navigate the ridiculous computer system we found that we missed the check in deadline by two minutes. That may not have been a problem if we could have, once again, spoke with an agent, but again no one at the United counter was interested in providing customer service (see above). When we finally got someone's attention after yelling rather loudly, the individual, with a sour expression, pointed at another line to stand in. 45mins of line waiting later, an agent informed us that we would have to spend an additional $400 per ticket to make the 10:45pm red eye that night (roughly 10 hrs later) as all United flights out of LAX were booked solid. Oh and we should be gratetfull because they were the last two seats. When asked about the horrible service and obvious over saturation of airline resources, they informed us that it was our fault because we should have arrived 4 hours early for check in because it is summer. Sorry but that is a ridiculous demand for an airline to make. 4 hours is b***s***. Please hire more staff during the high seasons and don't try to shift blame to the customer. With those methods United is on a clear collision path with bankruptcy. After all the ridiculousness I just went through nothing could make me happier than seeing the airline and all thier unhappy, rude, staff go down with them.