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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

Canceled / Delayed / Overbooked Puzzled

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Jun 28, 2009, 4:09 PM

flojorn

Join Date: Jun 2009

Posts: 2

Puzzled

Not happy with US Airways. Our seats on a connecting flight were given away. Checking with customer service near the gate, I was told we needed to be at the gate 10 minutes before. We were.

We attempted to fly stand by 3 flights until our "confirmed" flight. I noticed at least once if not more, individuals arriving 10 minutes or a little under 10 minutes were still seated.

I did complain using the email address. I was told that our seats were given away 15 minutes before flight not 10.

Why didn't the agent see that our flight landed at a more distant gate? We ran from one end of the airport to the other. We made it in time. Well, not reallly.

My question: if the flight attendant and customer service at the airport say 10 minutes then why were are seats given away 15 minutes before?

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Canceled / Delayed / Overbooked Puzzled	flojorn	Flights Canceled / Delayed / Overbooked	0	Jun 28, 2009 3:54 PM

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