[jopeters41]

During my recent trip to Cozumel, Mexico I encountered flight delays on my return flight for mechanical issues with American
Airlines aircraft on the dates of February 4th and 5th. Therefore, I was unable to make my connecting flights for two days.

I spoke with Natalie at American Airlines ticket counter at Cozumel Airport on February 4th, 5th, and 6th. She was very attentive, concerned and done all she could to look for other flights on both days. She spoke with her management about paying for a room & meals during those days of delays in Cozumel.

Her management told her that it was Alaska Airlines responsibility to pay for my expenses. So, I called Alaska Airlines and they stated that American Airlines was responsible due to mechanical issues with its own aircraft. In return I called American airlines and was told that it was Alaska Airlines responsibility since I booked the trip with them.

I feel that it was American Airlines responsibility to have provided me with a room and meals during my delay per AA airline contract. If it had been an Alaska Airline aircraft mechanical issue, then it would fall under their contract.

Along with travel expenses, I also missed work and incurred child care expense during my delay. I paid all of this out of my pocket.

There is no worse feeling being in another country with no help from anyone.

On my return flight I ask AA if I could travel in Business class because of the delays I had, AA said no. I boarded the flight back to the USA and walk past the empty first class seats. American Airlines had really let me down.

I have sent letters to AA and Alaska Airlines with a statement from AA stating that these delays were mechanical issues. I am hoping for a postive response.

Upon receiving a response from Alaska or AA. I will post their response.

J. Peters