Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

Canceled / Delayed / Overbooked Flight canceled / changed

Tools...

Thread Tools

Display Modes

Jul 16, 2009, 7:05 PM

chatakat

Join Date: Jul 2009

Posts: 1

Flight canceled / changed

We booked from Houston to Aruba (direct flight) in February - bought and paid for. In April we were notified that we would not be flying through Newark since our flight no longer existed. The problem with the return flight was 40 minutes in Newark - that was for immigration, customs and next flight. It was also the last flight out to Houston on a Sunday night and when we didn't make connection (no way it would happen) we would miss another day or work. They would not refund our money and let us book with another carrier so our only option was to return home form our vacation a day early. I asked for an upgrade - answer nope. I asked for extra airmiles - answer nope. I asked for free extra bags - answer nope. Not only did they not care that they cost me a day of my expensive vacation - they had no problem acting like they didn't care.

I want $150 for the flight change. That is what they would have charged me

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Canceled / Delayed / Overbooked Canceled flight & no reimbursement	Kevin Murphy	Spirit Airlines Complaints	6	Apr 22, 2009 10:53 PM
Canceled / Delayed / Overbooked Flight Canceled-- All Costs Are Mine	krehf	Flights Canceled / Delayed / Overbooked	2	Dec 21, 2008 2:50 PM
Reservations canceled my flight then lied about an earlier flight	karikay	American Airlines Complaints	7	Nov 9, 2008 8:50 PM
Canceled / Delayed / Overbooked Canceled flight and passengers bumped?	Lynn	Delta Air Lines Complaints	8	Feb 25, 2008 10:44 PM
Canceled / Delayed / Overbooked Canceled honeymoon flight - no reimbursement	quantumstate	American Airlines Complaints	2	Sep 26, 2007 2:09 PM

All times are GMT. The time now is 12:26 PM.

Canceled / Delayed / Overbooked Flight canceled / changed

About Us

AirlineComplaints.org

Advertising