[azgilbertboi]

It was a bright, sunny day out at Phoenix Sky Harbor in Arizona. I arrived at my gate early before the plane was supposed to arrive. The plane pulled up to the gate 15 minutes before we were scheduled to takeoff. I didnt mind since that was the luck of the draw. The passengers deplanned, and 5 minutes later we started boarding. I found my seat with my partner. I looked out the window and watched the ground crew carelessly throwing passengers check baggage onto the ramp leading onto the plane. One guy dropped the baggage on the ground and laughed. (Probably not laughing about dropping the bag, just not caring about his duties)

We finally took off from Phoenix. As we were climbing to our reaching altitude, I started to cry alittle bit because I really didnt want to leave Arizona going back to Oregon. I was able to wipe my eyes on my shirt past the time they were handing out beverages. When I asked for a new napkin, they refused. I bought their snack pack (I believe was $5.00) to get the napkin. I later asked for a pillow of blanket and they said no to me, and made an anouncement there were none on board over the PA (I am glad they didnt. Read on to find out). I feel I would have had better service if I would have flown on some cargo plane with chickens and goats.

I tried making complaints to their customer relations department. If you call you can sit on hold for literally over an hour before being hung up on. I only waited that long once before I hung up after ever half hour waiting time. The best way to complain is online. Send many messages. In return they will send you a 5%, 10%, 15% off next flight coupon (depending on how much you pay means which one you get to use)

Recently, my friend started dating a flight attendant from US Airways. He told me to never use the pillows or blankets as they are rarely washed and just folded and put back into place. They can get you from point A to B, but many of their employees are bitter about the Merger that took place a few years ago and the layoff of employees to save money. They are working on the over all picture of trying to expand destinations and saving money, but are not focusing on customer service. Dont get me wrong, they have great flight attendants and bad ones as does with every airline. Overall I feel the company as a whole does not give a crap about the customers it serves.