[polycr]

Its just incredible that an airline can deliver this kind of costumer service, if you can call costumer service to this arrogant and insensible people that work at american airlines at night in san antonio airport, my mom is hipertense and diabetic, she was fliyng from costa rica to dallas, but because the bad weather the airplane was late two hours thirty minutes, so she miss the connection airplane to san antonio, so they place her in the waiting list, she tried twice to find a place in other airplane, but they told her that some people that came first had preference, she tried to explain them her condition and that she was flying since 10 am that morning almost 8 hours without taken her medicine, and the people in Dallas just ignore her, the manager last name Lopez, send her at 1:00 am to a ramada inn and gave her a ticket to go to dennis, even if she had first class tickets, I tried as well to talk with the people here in san antonio about my mother health condition, this lady suzanne just ignore me, she doesnt even gave me a number or reference to call, them a lady that refuse to gave me her name (never using a name tag) wrote an a little paper a number to call and send me on my way because she said that she was pretty busy finding some bagagge, so because I was so worry I call the airport police that found me a number, help to fill up a claim and this wonderfull police last name secrest help me and call the dallas airport to make sure my mom was there and fine, so I tell the clerk or this lady that check the bagagge, that the police knows better how to locate passengers and she just told me that the police was helping me because He WAS FLIRTING WITH ME!!!when I told her that shewill be in problems for what she said she call the POLICE FOR ME!!! that was too much to resist for me and I can tell, this was one of the most embarrasing and humiliating experience that I ever had and I gonna make sure that I will never, me or my family, fly with american airlines anymore, its just a shame that they keep the name of american airlines for this deplorable behavior, by the way, Im the owner of a vacational plans to costa rica so this company "american" airlines it gonna be out of my recomendations for my costumers.