[deltavictim]

I was told be a Delta agent on the return leg of my journey that I would have to pay $200 to get my daughters baggage home. Even though it clearly states in the contract of carriage that infants traveling on a 10% fare are entitled to 10 kilos of checked luggage. The agent told me that the baggage rules are subject to change at any time without notice and claimed they had changed in the middle of my journey. I told him any changes should only apply to people on the outward leg of their journey, you can't change the rules on a return leg and he insisted that I must pay or step aside. I asked to speak to a manager, he told me he was the manager and I would not be allowed to speak to anyone else. After pleading with him for sometime I was forced to leave the bag with my sister at the airport as I had to feed the baby and get to my gate or risk missing my flight. By the way, unrelated to the above, I was also shocked that not one employee from Delta offered my any assistance when boarding my flight. I was traveling alone with an 8 month old and had a pram to dismount and diaper bag and carryon to juggle and ended up having to put her down on the floor in the breezeway with other passengers walking by while I folded the pram to be checked. Another passenger saw me struggling and took my bags to my seat for me, thankfully. Anyway, I arrived in London the following morning and went straight to the Delta counter to complain. I was told that I should have been able to check the bag and in fact the infant luggage allowance had not changed at all. They had no idea what the other agent had been talking about. So they had a look at my notes from checkin and informed me that the reason I was asked to pay was because my bag was overweight. I was shocked. The bag had not been overweight. I weighed it before I went to the airport and it was 10 kilos. On the airport scale it said 22lbs, which is 10 kilos. The agents notes claimed it had weighed 32lbs. A complete lie. Needless to say Delta have not been willing to do anything about this. They had told me that their is no way to prove the bag was not overweight and I should have spoke to a manager at the airport. Which just makes me more upset because I tried to speak to a manager and the agent absolutely refused to get one. I couldn't stand their indefinitely and argue with the man. Anyway, now I have to pay to get my daughters bag shipped from Atlanta to London and Delta refuse to reimburse me. Not happy at all to say the least.