[PHXFlyer]

Originally Posted by Sherry

I am going through the same at this time. I booked through cheap tickets, phx to dulles to rome. Logged on two weeks before my flight only to see that the rome portion was missing. Everyone is pointing the finger at the other entity. I asked cheap tickets why they didn't notify me. Pretty much I am talking to kids from the Philipines who are very good at reading their scripts. I am suppose to leave in 8 days and have no confirmed flight. Apparently cheap tickets can only communicate to Air one via email. Air one and Atalia say it is a nightmare since the merger. I have been asked if I would like to cancel but I have prepaid non-refundable hotel reservations. I guess I have to wait it out. They tell me to wait until Monday which is four days prior to my departure. Ugh! I will never book through a web site again airline travel again. Good to hear that cheap tickets is responsible, .... I think.

I'm sorry, but you booked through an agency who's first name is "Cheap." What kind of service did you expect? I have seen "deals" on CheapTickets.com which looked attractive as a "package" but when researched was not much of a better deal than booking the components separately. I do know that during the booking process CheapTickets offers third party travel insurance. Had you opted for that you probably wouldn't find yourself in this predicament.

I wish you lots of luck and please keep us posted.

[Sherry]

I know in these tough economic times a lot of people are losing money because of a company going out of business. So I can understand that Air One had financial troubles and merged with Atalia, but Cheaptickets did not informed me of the changes. I hold them responsible. I have purchased numerous domestic flights through them and never had problems, but I will never use them again. They have taken no responsiblity in this. Yesterday four days prior to my original departure they admitted that the flight was really cancelled and maybe I will get a refund from Atalia. I have since faxed Visa a formal complaint and hopefully they will be able to reach back into cheaptickets bank account and reverse the charges. Cheaptickets say they never had my money although my bill states that they did. I bought new tickets from Northwest, leaving in 8 days. I did not want to miss this trip. Will keep you posted.

[Sherry]

I did buy travel insurance, they say it is only good for illness related cancellations.