[dawnd470]

To the original poster, I completely agree. Many airlines actually have (or HAD) a policy that allowed you to make a simple change within 24 hours of your original booking....Delta used to do this, in fact. To the response asking "why is it Delta's fault you messed up?, I didn't interpret it as the poster stating it's Delta's fault, but asking why they were charged $100 for something that was easily correctable with the click of a mouse, and for something that if the error had been on the airline's side, there would have been no reimbursement to the customer. Simply put, airlines charge these fees because they can....we as consumers continue to pay them. The only way to stop them is to take our business elsewhere. I also prefer Southwest, but unfortunately, Southwest doesn't fly to every city...specifically to Atlanta, which Delta pretty much owns.

The airlines all need to wake up and realize that the answer to their financial problems is not to keep charging the customers these outrageous fees, but to offer better service at a fair price...believe me, if they did that, people will come.