[PHXFlyer]

Originally Posted by jimworcs

Not with airlines it doesn't... one sided contracts against the customers are all the rage

Oh c'mon Jim. Put the contract aside. Approach this from a common sense point of view. If you book a round-trip and don't show up for the first flight why should the airline hold any of the remaining space you booked? If they didn't fly to VIE on Austrian Airlines why should the airline hold their return reservation on the assumption they may have traveled there by some other means of transportation?

They were a no-show for AMS-VIE. Had they called they would have been informed of the consequences and given the opportunity to re-fare the tickets to one-way VIE back to AMS. They had two weeks from the initial no-show until the originally scheduled return and in all that time not a single phone call not even to re-confirm. They just showed up in VIE expecting their reservation to still be intact. Sorry it just doesn't work that way.