[The_Judge]

Sounds like their bookings are going just the way the company would like. Overbooking on many of the flights you talked about will make the company money. Is it right? Absolutely not!! Being a former customer service super, it bites bungus to try to get volunteers flight after flight, day after day. Makes me, the person trying to help the customer, look like the idiot bad guy. When will airlines stop overbooking to make it easier on all involved?? Probably never. It makes them money to sell the same product more than once.