Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Flights Canceled / Delayed / Overbooked Were you on a flight that was delayed, canceled, or overbooked?

Canceled / Delayed / Overbooked Unprofessionalism

Tools...

Thread Tools

Display Modes

Sep 10, 2009, 11:43 AM

abutterfinger25 abutterfinger25 is offline

US Department of Transportation Employee

Join Date: Jul 2008

Location: Washington Metro Area

Posts: 197

I would wager good money that your flight was delayed for weather reasons. Flying in and out of Newark is a crap shoot. The design of that airport is such that any strong winds cutting across the main runways will shut down operations, even while other NY airports are operating. Avoid Newark like the plague.

The constant delays and cancellations out of Newark puts even more strain on the tempers of the agents at that airport. However, that is no reason for them not to be helpful to you.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service Etihad - UNPROFESSIONALISM: should we grin and bear it, pretend its not happenning?	azoncrimson	Etihad Airways Complaints	9	Apr 8, 2009 10:55 PM
UNPROFESSIONALISM: should we grin and bear it, pretend its not happenning?	azoncrimson	Other Airline Complaints	0	Apr 7, 2009 7:53 AM

All times are GMT. The time now is 2:34 PM.

Canceled / Delayed / Overbooked Unprofessionalism

About Us

AirlineComplaints.org

Advertising