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Customer Service Have you had any problems with US Airways' Customer Service? Have US Airways employees treated you poorly?

 
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Old Sep 17, 2009, 1:42 AM
azstar azstar is offline
 
Join Date: Sep 2008
Posts: 375
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This would have been a simple thing for either Orbitz, or US Air to resolve if anyone who works at these organizations had any knowledge of ticketing whatsoever. Unfortunately, they don't so they ping pong people back and forth hoping they will just go away. All Orbitz OR US Air had to do was rebook the same flights, in the same class of service (A,B,C.. X, Y, Z, whatever the original inventory was) in the original PNR and poof... the e-ticket would have matched the original reservations and everything would have been resolved with no additional payment required. E-ticket would have automatically revalidated when flights were rebooked.
 

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