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Check-in / Boarding Not allowed to board! Horrible Robot Staff at Boarding Gate and "Customer Service"

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Old Sep 28, 2009, 8:01 AM
jimworcs jimworcs is offline
 
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American airlines = generic statement, which could relate to any American airline.

American Airlines = proper name, specific to the actual airline of the same name.

The OP put American airlines... it was leatherboy (welcome back, where you been?) who changed that to American Airlines...
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Old Sep 28, 2009, 10:28 AM
PHXFlyer PHXFlyer is offline
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Quote:
Originally Posted by jimworcs View Post
American airlines = generic statement, which could relate to any American airline.

American Airlines = proper name, specific to the actual airline of the same name.

The OP put American airlines... it was leatherboy (welcome back, where you been?) who changed that to American Airlines...
Nothing more? Shall I consider this tacit agreement? Going soft 'ol boy?
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Old Sep 28, 2009, 11:25 AM
jimworcs jimworcs is offline
 
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Well I suspect the traveller, who doesn't sound too experienced, may have contributed to the problem... but why is it that airline employees adopt a hostile, nasty attitude towards customers? It happens time and time again. The alternative would have been for the rep to say

" I am so sorry, but unfortunately I have already done the loading sheets and signed off on the paperwork and the door has been closed. I can understand how frustrating that is for you, but it would cause a delay and may result in the aircraft missing it's slot if we allow you to board. Let me see if I can find someone to help you".

It is the hosility that is so hard to take.

There, is that any better PHX...?
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Old Sep 29, 2009, 4:37 AM
Leatherboy2006 Leatherboy2006 is offline
 
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Quote:
Originally Posted by jimworcs View Post
American airlines = generic statement, which could relate to any American airline.

American Airlines = proper name, specific to the actual airline of the same name.

The OP put American airlines... it was leatherboy (welcome back, where you been?) who changed that to American Airlines...
got busy with some projects, one was doing documenting of several large cemeteries and yes reading tombstones have backed up that most men die before their wifes (average time seems to be 10 plus years before)
so guys spend your insurance money before they do
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Old Sep 29, 2009, 9:09 PM
jimworcs jimworcs is offline
 
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Or..do as I did... turn gay!
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