[PHXFlyer]

We'll see. Hopefully the original poster (OP) will provide us with more information on this incident.

[airhead]

American Airlines is another airline who did NOT file bankruptcy.

I also want to add that customer service may only seem bad if the passenger is not getting exactly what they want. I know for fact in my experience that some passengers will greatly exaggerate and even lie when making a complaint. I have on numerous occasions asked TSA officers, other airline employees, and even some frequent fliers to comment as a witness to situations where a passenger threatened to "have my job." During the great demand of oversold flights in 2007, this was nearly everyday during that summer.

The letter will come from corporate to my manager with some outrageous libel. Fortunately, I had my witness statements to back me up. I got so tired and fed up of it I eventually quit the airline, voluntarily, and managed to keep my bridge intact.

I do miss the great number of good people one meets at a airport however.