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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

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Customer Service I am a nurse who assisted an ill passenger and Delta scammed me over it

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Oct 10, 2009, 5:54 PM

jimworcs

Join Date: Jan 2008

Location: Lot et Garonne, France

Posts: 3,197

Not sure you are getting my point:

She should not be contacting Lee Macenczak. She should not have been asked to contact the airline at all. When she did, she was given grief. If Lee Macenczak had an ounce of decency, she would be getting a letter of thanks from Lee Macenczak on behalf of the airline, a bunch of flowers and perhaps a free flight or some other gesture.

It is Delta...so she gets rude customer service reps and abuse on the complaints forums when she expresses her disgust at her treatment. There is no contradiction in her approach. The AIRLINE suggested she call... and when she did, treated her very badly.

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Customer Service I am a nurse who assisted an ill passenger and Delta scammed me over it

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