[Silent Bob]

To the OP - your taking things in the right direction, you recognized the problem, went down the line to resolve it, then wrote a letter. You earned your A-list rank, just as i earned my platinum status and i'd be upset too if i put in my valid account and a plain boarding pass came out. I would wait for the reply and true its a long wait, its usually worth it as you can recieve additional miles and travel vouchers (and if you travel as frequently as myself, then they come in handy when you need em). hopefully SW will use this as a learning experience and resolve this matter so it doesn't repeat.