[PHXFlyer]

Originally Posted by jimworcs

I am not particularly a fan of Open Seating and much prefer a system of booking. However, if you need an aisle seat to be guaranteed, you may have to purchase a business class seat or change airlines, as I do not think SWA will be changing any time soon. They did however admit the problem and offer you a refund. Believe me when I tell you.. many of the legacy carriers charge for services they don't deliver and then tell customers that the service are "non refundable".

Jim, Southwest aircraft are in an all economy configuration. There is no such thing as a business class seat. "Business Select" is a premium service Southwest sells. For $25 more than the "Anytime" (walk-up) fare you are guaranteed to be among the first to board therefore you get a pretty good shot at getting your preferred seat. You also get a complimentary adult beverage on board and get to use express check-in and security lines at the airport.

To the OP, if seat selection is so important to you then why the heck are you flying Southwest? You were a sucker to pay $10 extra which pretty much guaranteed you nothing. Now you're still upset over the $10 you lost? I'll send you the lousy $10. Use this as a learning experience and take your business elsewhere. Southwest's style isn't for everyone. You now know that it isn't for you.