[justme]

Originally Posted by Miriam Fuhrmann

I wish you well working for Delta, I couldn't do that with a clear conscience myself

I can do so because when I am presented with a situation similar to this (even though I do not deal with ticketing or gates) I do my absolute level best to produce the best result for the customer. I, unlike everyone that works for my airline, do realize that it is the customer that keeps our heads above water and our paychecks funded. I thank you for your feedback about this situation, it is the very reason I read and reply to these posts. So that I can take the plight of those who post here and try to better our airline.

[Silent Bob]

To Justme - I am actually the one flying this weekend and have tried to get answers from Expedia as well as Delta. Of course, no one will accept "blame"

There's no blame to accept, since you bought your tickets from expedia, usually purchasing through them as opposed to the airline, you won't always be guaranteed a seat, regardless of when you booked it. (I use them often and enjoy the protection they offer if things should go wrong). Right now as it stands you don't have seats with your child, Your best bet would be to use online check in 24 hours in advance to try and get seats together. If that doesn't work, speak with the gate agents to see if they can get you and your child seats together. I'm sure they'll be able to help, no problem. No one would wanna sit next to a kid that's not of their charge, I'm sure.

[Miriam Fuhrmann]

To SilentBob - thanks for your reply, however, as I said, I am not looking for someone to accept "blame" - I am looking for someone to help which is obviously beyond the capacity of either company. A sad affair to be sure but one that has caused nothing but anxiety!

[justme]

Originally Posted by justme

I can do so because when I am presented with a situation similar to this (even though I do not deal with ticketing or gates) I do my absolute level best to produce the best result for the customer. I, unlike everyone that works for my airline, do realize that it is the customer that keeps our heads above water and our paychecks funded. I thank you for your feedback about this situation, it is the very reason I read and reply to these posts. So that I can take the plight of those who post here and try to better our airline.

I was just re-reading my post and realized it didn't sound quite the way I meant it. What I meant to convey is that not everyone, unfortunately, is quite as keen as I am to go the extra mile or put forward just a bit more effort to rectify a customres problem. Whether or not it was caused by the airline, a ticket website; aka: the devil (Expedia in this case), or the customer, we as employees should be doing our best to fix the problem and keep the customers happy. It is them after all who give us a reason to come to work everyday. And by everyday, yes, I do mean to say that I work eight days a week!