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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Canceled / Delayed / Overbooked Delta Schedule Change from Non-Stop to Connecting Flights Causes Inconvenience

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Nov 22, 2009, 4:24 AM

Butch Cassidy Slept Here Butch Cassidy Slept Here is offline

Join Date: Mar 2008

Location: Nearest Airports: COD, BIL, WRL

Posts: 577

To Nitetrain: Alternatives to Tampa

First, I would NOT look upon Sun Country Air as a viable alternative to Delta/Northwest. I only mentioned Sun Country because they seem to have non-stop (seasonal) service MSP - TPA.

The other options, like Delta/Northwest, involve a change of planes. However...

MIDWEST AIRLINES offers its change of planes in an airport less congested than Detroit---Milwaukee.

CONTINENTAL AIRLINES offers a change of planes in Houston. While Houston is probably comparable to Detroit in terms of congestion it is less prone to snow/ice than is the case with Detroit. However the potential for Continental to try to re-route you through Newark, NJ remains.

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Canceled / Delayed / Overbooked Delta Schedule Change from Non-Stop to Connecting Flights Causes Inconvenience

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