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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Canceled / Delayed / Overbooked Delta Schedule Change from Non-Stop to Connecting Flights Causes Inconvenience

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#11

Nov 22, 2009, 5:29 PM

Butch Cassidy Slept Here Butch Cassidy Slept Here is offline

Join Date: Mar 2008

Location: Nearest Airports: COD, BIL, WRL

Posts: 577

WKH:

My reference to the weather in MSP was within the context of getting one's baggage back as a result of cancelled flights. Some airlines will hold a customer's baggage "hostage" if the re-scheduled flight departs the next day. This could be a way of discouraging the customer from giving up, and not taking the flight. Also, attitudes tend to be better at Continental and Midwest. As I indicated in another post Contintental's former CEO Gordon Bethune once commented that there are no "Sky Nazis" aboard his planes. While this may not be 100% true I have yet to hear Delta's CEO---a former prosecutor in Houston, and a former United Health Care VP---make a similiar statement.

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Canceled / Delayed / Overbooked Delta Schedule Change from Non-Stop to Connecting Flights Causes Inconvenience

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