[jimworcs]

No one dropped the ball,

So, the customer buys a flight for his daughter, via Sam's Club Expedia. He is given a itinerary and goes to the airport. She is scheduled to travel on a specific US Air flight, and at the airport no one is able to sort out the problem to enable his daughter to fly, but no one dropped the ball?

That is how it was supposed to go is it? He pays his money and then at the airport he is turned away. This is a novel new concept in marketing.

He bought a direct flight from EWR to CLT. Because the airlines have created complicated marketing alliances, with each other and the likes of Sam's Club Expedia, no one knows who the hell is responsible for anything. That is not the customers fault. He bought a ticket from Sam's Club. The airlines and the travel agent acting on their behalf took the money AND FAILED TO DELIVER THE SERVICE HE BOUGHT. How you can arrive at the conclusion that someone can buy a service, receive an itinerary, follow the instructions given and fail to get the service purchased and state that no one dropped the ball is beyond me.

Bob, if no one dropped the ball, how did it come about that he never got his service?