[PHXFlyer]

Originally Posted by notahappycamper

The best part was when the flight attendant sat at her chair and ate her tuna sandwich from Subway.

Flight attendants aren't allowed to eat? Or are you saying she should have bought a Subway sandwich for everyone in first class?

You seem to be taking some of this out on her. The flight crews don't decide what is or is not served on certain routes.

Originally Posted by notahappycamper

I remember when Continental had great reviews and received awards for customer service. Those days are long gone and this I’m sure is just the beginning of the new management. This “let them eat cake (pretzels)” mentality shows the lack of understanding in consumer loyalty and will lead to certain death of a once great airline.

They continue to receive awards for high standards of customer service. You are confusing the "hard product" (seat pitch/comfort, cabin cleanliness, food and beverage offerings...) with the "soft product" (friendliness of ground staff and crew, etc.) I can't speak to what Continental offered on that flight in the past but was the departure time of the flight always after 7 PM? Continental promotes "meals at mealtimes" and even in first class doesn't serve full meals at all times of the day especially on shorter flights. The scheduled time for the flight from Houston to Merida, Mexico is just over two hours (2:07) so in actuality when you take into account time to taxi on both ends and ascent/descent the time in the air during which cabin service could take place is well under two hours and closer to an hour and a half. I certainly wouldn't expect a full dinner service on such a short flight even if it were at 5 or 6 in the afternoon. Let's look at a comparable flight. On the Houston to Atlanta route Continental has a flight leaving @705 PM (the flight to Merida leaves at 710 PM) and is 2 hours and 5 minutes in duration. In first class the meal service indicated is: NONE. Even on the mid-day flight the meal service in first class is listed as a "snack" where a longer flight would get lunch.