[jimworcs]

Chris,
Here is how to complaint to the DOT

Complaints about airline service other than safety or security issues may be registered with DOT's Aviation Consumer Protection Division (ACPD). You can call, write or use the web form.

Call the ACPD 24 hours a day at 202-366-2220 Calls are returned Monday through Friday, generally between 7:30 am and 5:00 pm Eastern time.


Write to:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

You can send a complaint, comment or inquiry electronically by using the web form.

http://airconsumer.dot.gov/escomplaint/es.cfm


Whether you call, write or use the web form, be brief and concise in the description of your problem and be sure to include the following information:

your name

address

daytime phone number (including area code) and e-mail address

name of the airline or company about which you are complaining

flight date

flight number if known

origin and destination cities of your trip.

If you send a letter, you should also include a copy (not the original) of your airline ticket or itinerary sheet and any correspondence you have already exchanged with the company.

You should also consider asking Delta for a copy of the telephone call. Many calls are recorded and you may have the right to a copy. If you can obtain this, and can prove you were mislead, I think you may have a reasonable chance of winning in small claims, if you have such a thing in Argentina. You may also ask the DOT if they are able to obtain a copy.

Delta will defend this vigorously though. If airlines had to stand behind the lies their staff tell customers they would go bankrupt. (Oh I forgot, Delta did go bankrupt, but somehow in the US, that's no deterrent!!)

[chrisal]

Mars please note that I have no problem with you and fully realise that you were on my side. My problem is with PHX and for the way he antagonized me. If you read what he said about "looking in the mirror and getting on with my life" this was not meant to be helpful constructive advise, but was only written to make me look stupid and make my blood boil. Why do you think he got 2 strikes for it? And he has apparently been warned for this type of thing in the past and even served a ban before. He's a nasty piece of work who I'm sure finds my predicament quite funny and that's why he wrote what he wrote. And for me to read these words after coming on this site for help after receiving so much rubbish from Delta, well! I thought I'd be receiving help, not getting laughed at and ridiculed. So to get this was just a little too much.
So just to repeat, I have no arguement with you.

Butch C, I have a ticket with Delta that I still have to use, although the thought of flying with them makes me fell sick inside! What do you mean about "if I fly with Delta again, it will be like flying into a hornet's nest?" They can't stop me from flying home with them! And my girlfriend is going to have to use them when she finally gets a visa in mid-Jan. If she doesn't we will lose the tickets.
The sorry thing about this situation is that I only bought her a ticket with Delta because it was to be her first time flying and she was too scared to fly alone. I already had a one year return ticket that I unfortunately bought with Delta a year ago so the only way my girlfriend could fly with me was if she also flew with Delta. I wanted her to fly with someone else (Tam) as they were much cheaper but she was scared to fly alone. So we bought her ticket, but now, ironically, she will not only be flying alone (as I cannot wait til mid Jan to go home) but she will have to go throught the fascist interview with the US Embassy and have to pay 131 pesos for the priviledge. Paying this money will in turn allow her the priviledge of sitting in Atlanta airport for several hours so it is money well spent! No, if Delta had of told her to find the info out for herself when she asked what she would need for the trip, istead of lying to her, none of this would have happened and she would have chosen an airline that did not stop in the States, thus ruling out the visa necesity.

Jim thanks for the info, much appreciated. I've already asked them a couple of times for a copy of the tape but they refuse to be of any help whatsoever. Delta have been the most unhelpful group of lying individuals that I have ever come across so this doesn't really surprise me. Anyway I'll get this complaint sent off! Cheers! And how is the weather in England? I'll probably be back home next week, unlike my girlfriend who will have to wait until mid-jan for her visa.