[mmiakisu]

Originally Posted by bah humbug

Sounds like she was rude, no excuse for that.

However, I don't understand one thing.....

You said the service animal was for your mom. You said YOU were put in an exit row, where a service animal can not be. If the service animal is for your mom, then why are you complaining about having an exit row where the dog could not be.(othere than not being seated together) The service animal should have been with your mother.

I should have clarified. The dog is a service/therapy dog. With a service/ therapy dog, the dog is to stay with the handler. This is what is stated on the the back of his dog tag license "Therapy Dog refers to a dog trained to provide affection and comfort to people in hospitals, retirement homes, nursing homes, mental institutions, schools and stressful situations. Therapy animals provide animal contact to numerous people who may or may not have disabilities. A therapy animal works in animal-assisted activities and animal-assisted therapy. It is usually the personal pet of its handler, and typically works with its handler in attendance during sessions. Visiting animal-handler teams are the most common source of therapy animals."
My mother is hearing impaired and needs a wheelchair to get around due to hip replacement. She also had a stroke. The dog does help her with her therapy emotionally for she is a very nervous person. The dog also alerts her of any noises. Additionally, being that the dog hadn't flown since he was trained as a puppy, I wasn't sure how he would respond with me not in his presence. Since we always work as a team.