[Gromit801]

Ok, just playing a little PHX Advocate here, lol.

I don't know how many flight Continental has on a given day, but there's a lot. Now that's a lot of people for their reservation department to keep track of.

I'd guestimate there were at least 200+ people booked on the flight in question. 200+ phone calls? Not going to happen when a mass emailing is more efficient, and gives the company and the passenger a written notification. Unless they record the calls, a passenger can miss the flight, and simply say they never got the call. An email provides a e-trail.

You can file a complaint about the fees, but I suspect that a court will rule with the airline because they have proof they sent you a notification.

[jimworcs]

Gromit,
That is an utterly unreasonable position. Are we supposed to take our laptops on holiday with us, then subscribe to some foreign wifi services, just so we can keep up with an airlines changes. It is ridiculous and unreasonable. If the airline asks the customer for a phone number, then it is reasonable to assume they will use it. They could programme to send text (sms) to all mobile phones for example. But if they cancel a flight, particularly where there is only one flight a day, then I am afraid they should just do the work.

They particularly should not compound the problem by seeking to penalise the customer.. IT IS OUTRAGEOUS.