[Gretchen Eggert]

Originally Posted by PHXFlyer

I am willing to accept that pragmatism may come across as being harsh, but I couldn't help but feel that Gretchen was shifting the main blame for the lost phone off of her daughter and onto the airline.

I did offer some constructive suggestions to her how to handle the situation from this point forward. Since it is technically, and legally, not the airlines obligation to expend any more time on this matter, a little time spent on her part may yield the result she is seeking which is the return of her daughter's Blackberry.

As a side note, I too have have lost cellphones and even had one stolen. Lost one in a taxi, a limo, a bar, and had one stolen out of my belt holster while shopping at Nordstrom! The only time I got it back was when I lost it in the limo and realized it and was able to call the driver before my flight departed for Hawaii. In the other cases did I blame the bar, taxi company or Nordstrom for the loss? Absolutely not. I just went through the motions of making a few phone calls, wrote the phone off, and went to my cellular provider to purchase a new phone.

Might I suggest. Gretchen, that you advise your daughter to buy insurance for your cellphone. It only costs a few dollars per month and by paying a $50 deductable they will overmight a replacement phone to her.

PHXFlyer did you read my post??? I just wanted to post my frustrations, I was never shifting blame or asked for your advise, but you do seem to be full of it. My daughter left her phone on the plane. I just couldn't understand why someone couldn't get the phone to her.

I wish I had logged back in. I never expected Loletha Bush to respond. Thank you for the full explanation! I do appreciate your response. Had the phone been returned by the Lost & Found department I wouldn't have been as frustrated as I was. According to them it was never turned in so it just stopped there.