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  #8  
Old Mar 14, 2010, 11:29 PM
BrendaDinFL BrendaDinFL is offline
 
Join Date: Mar 2010
Posts: 1
Default Spiritair@mailnj.custhelp.com

Last month while attempting to get on line with my allowed underseat and above two within limit size and weight size carry-ons, I was rudley stopped by a Spirit employee advising me I had too much carry-on. I explained to her that my purse was going into my underseat carry-on, but she did not want to hear and ordered me to go explain this to the check-in counter. I noticed other passengers walking through with more than I and my husband had. I went to the check-in counter with my passport and boarding pass in hand and was informed I would have to check one of my two bags. After taking my bag, I was charged $25. It didn't take me long to figure why I was sent to the counter. They charged me the additional $25 for my cheap ticket and seat and this is their way of making extra money. I have flown many times from Ft. Lauderdale to D.C. with this same luggage and without incident. The plane was about half emply to the point of the attendants offering passengers to move up and most took complete rows and napped during the flight. My return trip officials did not question my same exact luggage at the D.C. airport. This needs to be reported that other passengers know what to expect from Spirit with their cheap fairs. I contacted customer service without resolution for myself or satisfaction of this issue. Thank you.
 

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