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| In-flight Issues Did you experience any problems during an Continental Airlines flight? |
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#3
May 14, 2010, 2:54 AM
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"Third world" customer service and attitudes
Mike:
As long as none of the flight attendants threatened you, you got the best a US carrier has to offer in terms of "cabin service." There may be, still, a lot of flight attendants who have the ability to relate, on a socially appropriate level, with customers. On the other hand the reality is that there are a lot of burn-outs who have no business being locked-up in a metal tube with other human beings. That this latter group is tolerated by (US) airline managements is indicative of the desire of most US-based carriers to emulate the customer service provided by the airlines of the third world nations in Africa. |
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