[justme]

That may be true however if I remember correctly (which I think I do) airline employees are also required to wear an airport badge displayed on their outer most garment above the waist which has first and last names spelled out. Unfortunately, it's easy to see and passenger just love to peer in to see your badge. Yes??

Yes that is true, airport employees are required to wear an airport ID as well as an airline ID, both of which have their full name on them. In my experience tho, most employees find a way to have the names on the badges covered without completely covering the badge, as that would be a violation of rules. I know that on the face of it this practice seems a bit shady, why would we want to cover our names if we're being nice, right? Well, the sad truth is that we can't always do what the passenger wants, or tell them what they want to hear and that makes some of them angry. I personally like the policy that full names are NOT required on name tags, and think that passenger facing employees should be allowed to cover their names if they choose. You meet a LOT of people at the airport, and you have no idea who they are, what they do, or what they are capable of. The world today is scarier than it was years ago, and for that reason I do not blame anyone who covers their name or anyone who would write this or other forums and ask to have their name blocked out or removed. As for Ms. Woodson's name being here... I still think the way the passenger got it was either by her telling them, or by a co-worker telling them. I don't think there was any slander or liable going on, so don't see the harm in including her name in the statement. The subject is definitely a slippery slope, and I'm sure one that will be debated further.

[UpperLevel]

Originally Posted by justme

Yes that is true, airport employees are required to wear an airport ID as well as an airline ID, both of which have their full name on them. In my experience tho, most employees find a way to have the names on the badges covered without completely covering the badge, as that would be a violation of rules. I know that on the face of it this practice seems a bit shady, why would we want to cover our names if we're being nice, right? Well, the sad truth is that we can't always do what the passenger wants, or tell them what they want to hear and that makes some of them angry. I personally like the policy that full names are NOT required on name tags, and think that passenger facing employees should be allowed to cover their names if they choose. You meet a LOT of people at the airport, and you have no idea who they are, what they do, or what they are capable of. The world today is scarier than it was years ago, and for that reason I do not blame anyone who covers their name or anyone who would write this or other forums and ask to have their name blocked out or removed. As for Ms. Woodson's name being here... I still think the way the passenger got it was either by her telling them, or by a co-worker telling them. I don't think there was any slander or liable going on, so don't see the harm in including her name in the statement. The subject is definitely a slippery slope, and I'm sure one that will be debated further.

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Thank you, appreciate your viewpoint. I, too, have to wear a name tag (prefer first initial and last name). We are not allowed to cover it up or hide it with another piece of clothing (jacket or sweater). At least you have acknowleged that some (not most) passengers are very difficult (if not impossible) to please, no matter what we say or do. I'm not defending bad things that happen to passengers at the hands of uncaring "customer service" agents; goodness knows I've worked around a few very bad apples but conversely passengers take names and then totally lie about situations. Wearing my name (with pride) at my place of business for United is one thing; having it flung all over any airline internet site or any other complaint site is quite another. If that's the case then airline employees should feel free to post the names of the most obnoxious, weird, rude screwballs they have ever encountered.