[jimworcs]

Ronald,
The Delta that was so good "domestically" is long gone... sadly your experience is now more typical, particularly the attitude of the delightful Mr. Anthony Gayden and Paul Smith in Salt Lake City. If you read through the Delta thread in this, and on other sites, you will find that the Delta of old is gone. Your wife is right.. go to Southwest and abandon them. Delta are not worth it.

[Ronaldz]

Originally Posted by jimworcs

Ronald,
The Delta that was so good "domestically" is long gone... sadly your experience is now more typical, particularly the attitude of the delightful Mr. Anthony Gayden and Paul Smith in Salt Lake City. If you read through the Delta thread in this, and on other sites, you will find that the Delta of old is gone. Your wife is right.. go to Southwest and abandon them. Delta are not worth it.

Thanks for the response! Yeah I agree. I am finding out how bad it is by reading this forum and mostly by them not even responding to my letter. I sent it through email and to 5 different customer service addresses including the VP of customer relations. The sad part is we care so much and I am sure they don't even care that I will not be flying them anymore...

[jimworcs]

It is what happens when companies are rewarded for bankruptcy, with anti-trust immunity allowing them to emerge as the largest airline in the world. They become arrogant and the little guy counts for nothing.

[idahovandals1986]

Originally Posted by Ronaldz

Thanks for the response! Yeah I agree. I am finding out how bad it is by reading this forum and mostly by them not even responding to my letter. I sent it through email and to 5 different customer service addresses including the VP of customer relations. The sad part is we care so much and I am sure they don't even care that I will not be flying them anymore...

You are reading posts on a complaint forum. Think of it this way there are maybe 1000 or so posts tops here when there are millions of customers. So that is a very small percentage of poor experiences when flying with airlines. I think how your flight was handled was done poorly however if flights aren't available pleading with a customer service guy on the phone isn't going to magically open a flight.