[NewJerseyDevils]

May I add that the American carrier Spirit Airlines offered $100 credit for future flights. That's $100 more than British Air.

[jimworcs]

I wouldn't necessarily hold out British Airways as the model European Airline, but even on their worst day, they are 10 times better than Delta for example. You will find individual horror stories for every airline, even the best, such as Singapore Air or Cathay Pacific. However, take a look at Skytrax and look at the averages when thousands of people, all of whom are real customers, rate their service. US based airlines have plummetted from the top to near the bottom over the last 20 years. That is not just an impression, that is an objective fact based on hundreds of thousands of testimonials...not on whether you once had a bad experience of BA.