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#1
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its taken me 2 months to get refunded with some purchases (not airline tickets) from capital one before...it could take time
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#2
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Quite right, other companies are also guilty of this, however there is a difference. Generally, if you are seeking a refund of a product or service, the company may have to check the item has been returned in a satisfactory condition, etc. However, the reason you pay a fortune for these tickets is only because they are fully refundable, there is no difference in the product delivered. Therefore, airlines have a particularly responsibility to refund promptly.
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