[Jaenner2]

b1pnay74 you are exactly right. In fact, companies have the right to make the example instead they disappoint me and turn out to to be snakes...See snake behavior below. This is my response to (AB). I called customer service to speak with a higher person, since we were not hearing from them. A lady used my information against me, they didnt have the proof that I emailed them and that they emailed me back. She seemed like she wanted to help me instead I find big gaps... My response...

I am highly disappointed,

V*** contacted me after I try getting a hold of any customer service to deal with my complaint. She asked me to send her documents that is proving I have contacted Air Berlin for help on what I should do about my flash. She made it seem like she was trying to help me since my emails and responses have been in neglected. I was told a PIR report was not filed but since it is my first time to fly with Air Berlin, I do not know what this document was and never heard of such document. In fact, on Monday I called to Air Berlin to receive help and find out why they are not responding to BBB and spoke with V*****, she explained to me what a PIR report is. V***** used my emails to respond to BBB. When I returned to the United States I searched Air Berlins website for baggage information, I saw baggage allowance but did not see a PIR report. If Air Berlins interest was in the customer and would listen to the complaint, they would have explained to me what a PIR report is instead of leaving me in the dark and dragging this complaint out. The traveler must be informed that this document is in existence. It is the customer service responsibility to explain what this document is. I'm not a employee of Air Berlin, and never flown with Air Berlin so how would I know? I would have happily filled out this document in the event that I would have known where and what this document was.

If they would have told me what a PIR report was, they would have to compensate me. This is snake behavior. By the time they responded to my inquiry about my flash, a PIR report would be invalid. I have not a doubt a company produces a rule to cover up for their responsibilities.

I will not apologize for my honesty because this is not the way to treat customers.