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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Baggage Problems Lufthansa hides from customers during crisis

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Dec 6, 2010, 8:27 PM

James Helgeson James Helgeson is offline

Join Date: Dec 2010

Posts: 2

Lufthansa 29 November. Bag still missing! Airline unhelpful.

Well, it seems I'm not the only one.... Sorry to hear it.

My lost bag was supposed to be transferred from United 906 (ORD-MUC) to Lufthansa 2036 (MUC-TXL) on 29 November 2010 (departure from ORD on 28 November in the evening).

From Munich, I was obliged to continue my journey by train, with a Lufthansa voucher. I declared the bag missing at Munich airport on the morning I arrived, according to the recommendations of the Lufthansa staff.
They have been supremely unhelpful since then. Anyone have any current news?

Last edited by James Helgeson; Dec 6, 2010 at 8:30 PM. Reason: HTML code appears in message.

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Baggage Problems Lufthansa hides from customers during crisis

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