[Walla Walla Sweet]

I’d appreciate any help in finding a written statement or regulation that governs the situation I’ve posted on. I’m currently wading through the FAA’s website…

The email confirmation WAS wrong. It was not misread or misinterpreted but wrong. This information was shared with several people who relied on the information to make meeting and travel arrangements. The airline’s error WAS caught by my colleagues, but was caught too late. It’s unfortunate the error was not caught earlier. That said, it’s unfortunate that Continental Airlines didn’t provide the correct information to begin with. One assumes that the information an airline provides on an itinerary is accurate. One hopes that an airline will work with a loyal customer to find a satisfactory resolution.

At this point I’m interested in where I can find written accountability of an airline to provide accurate information. I appreciate any leads you can provide.

[bilingual]

Originally Posted by Walla Walla Sweet

I’d appreciate any help in finding a written statement or regulation that governs the situation I’ve posted on. I’m currently wading through the FAA’s website…

The email confirmation WAS wrong. It was not misread or misinterpreted but wrong. This information was shared with several people who relied on the information to make meeting and travel arrangements. The airline’s error WAS caught by my colleagues, but was caught too late. It’s unfortunate the error was not caught earlier. That said, it’s unfortunate that Continental Airlines didn’t provide the correct information to begin with. One assumes that the information an airline provides on an itinerary is accurate. One hopes that an airline will work with a loyal customer to find a satisfactory resolution.

At this point I’m interested in where I can find written accountability of an airline to provide accurate information. I appreciate any leads you can provide.

so far so good... So your email confirmation was wrong, but it was folllowing the actual flightplan? - in that case, you need to find out whether you, your travelprovider or Continental has booked for you, and who are to blame.
In any case you reacted far too late.

[jimworcs]

CO shall not be liable for any punitive, consequential or special damages arising out of or in connection with carriage or other services performed by CO, whether or not CO had knowledge that such damage might be incurred.

Page 41 of Continental's Terms of Carraige, which is a PDF document from their website.

I think it is also out of time... but if you have been fighting all this time, a lawyer might be able to find a way out, but is it worth it?