[Jetliner]

Originally Posted by jimworcs

Isn't it typical that airline sympathizers and employees can't understand basic customer needs. The customer was clear. He felt he had paid a premium fare and should therefore have received a free baggage allowance. Whether he was right or wrong, what was difficult about that? At least United understood and replied with a response which demonstrated they had understood the issue. Why you don't understand it is a mystery to me, but seems endemic in the airline industry...even when it is in perfectly good plain English.

I understand perfectly what he is saying. When Butch bought the ticket it didn't say bag fees waived. I will tell you that I myself am against the whole bag fee thing. It's a mess. But at the same time, when he bought the ticket, where did it say the bag fees were waived just because he bought a premo ticket? It didn't, and therefor why is he writing the complaint.

Also, while I might be wrong, I'm not aware of any airline that will waive the fees for a coach ticket. As stated in the link from United it's either frequent fliers (high status, not regular), business class/first class and military. Coach tickets that do not qualify for upgrade also do not qualify for waving of bag fees.