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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Airline Attendants Complaint

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Feb 19, 2011, 11:03 PM

cortney

Airline Employee (NOT OFFICIAL REP)

Join Date: Sep 2009

Posts: 288

Is this a joke?!?!?! ok, im a flight attendant and live in a condo. i have people up stairs of me. and im up to my witts end with them too and omg they ARENT flight attendants but very loud!!! when i have 2 am shows at the airport and they decided to have sex at 11pm (and yes i can hear the bed squeek and hear her scream), i can hear them walk around, or when they are outside by their garage, its not fair for me! i have to work 20 hours on 4 hours of sleep because my upstair neighbors are loud!! but i dont go to some forum and complain about it (until now lol) now if she were rude on your flight...go ahead and complain away but this is a personal complaint and has NOTHING to do with her job

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Airline Attendants Complaint

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