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Customer Service Have you had any problems with US Airways' Customer Service? Have US Airways employees treated you poorly?

 
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Old Mar 12, 2011, 7:00 AM
bankdude78 bankdude78 is offline
 
Join Date: Mar 2011
Posts: 2
Default Reply to Gromit801

Gromit,
You are of course entitled to your opinion as am I and everyone else, however I am curious as to what is your main objection. Is it due to the fact the the medical procedure is elective? Do you support the airlines decision based on that? If someone was having a kidney transplant which they could instead stay on dialysis would the same rules apply? What about if someone was getting a pacemaker and the doctor could get them in earlier? What about a root canal or tonsillectomy?
Or is it due to the fact that I said human life? Perhaps the life that I was referring to was my wife's. I don't know if you are a man or a women, or are married or not. I also don't know if ever had a child or had medical concerns about a spouse or anyone that you care about for that matter. I think anyone that has gone through any type of fertility treatments would agree that it is a medical condition, that takes a toll on you and effects your life like any other medical condition, sure it might not be cancer, but it effects your day to day life. Also fertility issues are mandated by law to be covered by insurance in at least 12 states, which by definition makes it not elective. Conversely I suppose anything could be considered elective since you also have the option not to have heart surgery if you so choose. If your issue with the posting is the reference to human life I could always change the title of the post to US Airways has no compassion for anyone's medical situation no matter what it is going to cost you or how important it is to you.
My concern with US Airways is that the procedure can not be performed another day and be effective, which was deemed by the doctor, not us. Do you think that strictly as a customer service issue that US Airways should have, at the very least, tried to come to a compromise versus losing a costumer permanently? I think most people understand, even men, that an issue with fertility would be a delicate subject with a women.
So is your objection with the title of my posting, the elective nature of the medical procedure, or simply the fact that they can do what they want because it is not illegal? Would you at least agree that perhaps it was poor customer service?
Think about whatever the most important thing in the world to you is right now and then think of talking to someone that says to you, too bad, you may never get it unless you pay $175 and even though I could help you I am not going to. How would you feel toward this person?
 

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