[A320FAN]

Originally Posted by Floodster

We were booked on an Air Berlin flight to Nuremburg from Stanstead last week. We drove down the night before as we had a flight time of 7:00am. We checked into a hotel & paid £17 for the car in the long stay car park.

When we arrived at the airport we couldn't see our flight number on the departure board. We went to the Air Berlin desk & they told us "we stopped flying to Nuremberg from here in February!!!!". When they checked their system they confirmed that they had not sent us any form on notification of these changes.

We had to be transferred onto the 20:00pm flight from Gatwick which lost us a day of our trip.

How can they do this? Are we entitled to any compensation? Who do we complain to?

Thanks.

J.

Airlines change their schedules as much as people change their underwear. Many times cities are not performing to what an airline would like so the destination is dropped and all service is discontinued. How did you book your Air Berlin flightd? If you used an online or brick and mortar travel agency, the airline has no way of contacting you. I have seen this so many times with my airline. Many times when arranging an alternate form of transportation the airline will try to keep you on their flights 1st, now if no other viaable way of getting to your destination, then they may book you on an alternative airline which they set up an agreement. Now as far as compensation did you contact Air Berlin, and ask them about what they were doing to re-protect you. Also did you do your homework, and contact Air Berlin prior to your departure from NUE to LGW? If not you need to shoulder a part of the blame for not following up with the Air Berlin.