[robin1373]

I booked a round trip flight for me and my wife from Oklahoma City, OK to Montego Bay Jamaica in September 2010. We were to leave for our honeymoon on Monday May 2nd 2011 and return Saturday May 7th 2011. I was about to go to bed on Sunday May 1st, when I received a phone call about 11:00pm from an automated system advising me my flight AA2071 from OKC to DFW had been canceled. I would have not got this had I not signed up for the updates. I called to confirm and was told that the plane was broken and all flights leaving from Oklahoma City to Dallas for the rest of the day were full but I could fly the next day. We had booked a vacation at Couples Swept Away in Negril Jamaica and would have still been charged even if we did not show up that night. I was never offered to be put on standby. I was then asked if there was another Airport in Oklahoma I could fly out of. I advised of Tulsa, OK. The agent advised me he could put me on a flight in Tulsa at 7:05am AA1971. I advised the agent that I would have to drive the 2 hours to Tulsa and leave my car there so my return flight would now have to be in Tulsa and it was also changed. So I had made arrangements to be picked up in okc and taken to the airport and also picked up on my return flight. So now with no sleep I had to wake up my wife, who had just went to bed about an hour ago and tell her we now have to drive to Tulsa. I had to pack my car call and cancel the shuttle to the airport, book a hotel in Tulsa for the night we return since we were getting back at 9:50pm and would be too tired to drive the 2 hours back to OKC. So it is 2:30 in the morning and we leave for Tulsa so as of now I am out a $100 + tax hotel room, gas to Tulsa and now have to pay $60 to park the car I should not have had to drive to Tulsa in the first place….. It gets better….. On the way to Tulsa our new flight AA1971 is delayed by almost a half hour until 7:31am. We get to Tulsa and board the flight which takes forever the plane pull out of the gate late already and makes it to the runway, where guess what it breaks. So we are advised we must remain in the plane and it takes almost an hour to fix it. So after being stuck there for an hour the plane takes off and then we arrive in Dallas. Well then of course as soon as I get to the gate for flight aa1232 to Montego Bay, it was delayed and delayed and delayed. It seems every 10min it would get delayed again. So we had to sit in the airport again due to what we were told to be another broke plane and we had to wait for another one to show up. We ended up getting to the resort several hours late due to all this. This has been the single worst experience I have ever had with any airline. It cost me time and money. I feel we were not taken care of in any way and even agents at the gates seem not to care as if they knew we had no choice but to take the flight and did not want to do a thing. This is the worst way anyone could start a honeymoon and I am sure going to let everyone know how crappy it was.

[jimworcs]

That is a bad experience... But I am not sure what you wanted the gate agents to do to take care of you? I can understand writing to AA after the event and letting them know that you felt inconvenienced... But once you were underway, your ultimate delay was several hours. I can't think of what the gate agents were supposed to do, other than provide information. When you say they didnt seem to want do a thing... What do you feel they should have done?

I think AA will argue they did their best to accommodate you by rearranging the flights from Tulsa, and ultimately got you to your destination several hours late. This clearly cost you money, and whilst they are not strictly liable in these circumstances, I think you could reasonably expect perhaps a voucher off future travel. However, gat agents wouldn't be in a position to offer this.