Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Reservations Bait and Switch

View Poll Results: Should consumers be expected to know which agents are giving you misinformation?
Yes	3	75.00%
No	1	25.00%
Voters: 4. You may not vote on this poll

Tools...

Thread Tools

Display Modes

May 17, 2011, 5:57 AM

BobTuba

Join Date: May 2011

Posts: 5

Bait and Switch

I had a reservation this morning and two Delta agents clearly assured me today -- one this morning and one at 9:22 PM PT -- that the price would be $641 as long as I purchased the ticket by 11:00 PM. I called at $10:00 PM, and the Delta agent told me they were wrong, and the price was $801. That's bait and switch. I could have gone to another airline in the interim. Supervisor Terry Matthews told me two Delta agents didn't know because they hadn't tried to ticket the reservation.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Frequent Flyer Program AA Bait-and-Switch	Dick Arentz	American Airlines Complaints	7	Oct 18, 2011 8:15 PM
Reservations bait and switch	stan333	United Airlines Complaints	0	Mar 24, 2011 4:17 PM
Reservations Website "best fare" BAIT AND SWITCH	ssuber	Delta Air Lines Complaints	9	Aug 2, 2010 7:38 AM
Customer Service Blatant robbery! Shameless bait and switch!	cloudhme	Customer Service	5	Jun 5, 2010 12:10 AM
Customer Service Southwest Airlines Bait & Switch	Frequenty Flier	Southwest Airlines Complaints	1	Apr 2, 2009 11:07 PM

All times are GMT. The time now is 3:41 AM.

Reservations Bait and Switch

About Us

AirlineComplaints.org

Advertising