[AADFW]

Originally Posted by BobTuba

Delta is saving money by not training their agents properly, their agents are giving people bad information, and then Delta is not standing behind what the agents tell consumers.

It's not just Delta. Many US airlines seem to have the same problem. With American, I've pretty much discovered that if you don't like the answer on a policy or fee, all you need to do is call back a few times and you'll get a different one. The same concept sometimes even applies to baggage fees at the airport. There are two problems: (1.) it's crazy how inadequate the training is for APO agents and telephone reservationists, and (2.) all the rules have become so complex and convoluted that even if agents WERE properly trained they'd never be able to keep track of everything. The US airline industry needs a major business model overhaul. Personally, I think allowing foreign competition is the only way that's ever going to happen.

[BobTuba]

Originally Posted by AADFW

It's not just Delta. Many US airlines seem to have the same problem. With American, I've pretty much discovered that if you don't like the answer on a policy or fee, all you need to do is call back a few times and you'll get a different one. The same concept sometimes even applies to baggage fees at the airport. There are two problems: (1.) it's crazy how inadequate the training is for APO agents and telephone reservationists, and (2.) all the rules have become so complex and convoluted that even if agents WERE properly trained they'd never be able to keep track of everything. The US airline industry needs a major business model overhaul. Personally, I think allowing foreign competition is the only way that's ever going to happen.

It's not a problem to Delta, if telling you the fare is guaranteed through a certain date and time — what all of the Delta agents told me — gives you a false sense of security and you don't go shopping at the competition. They're making money making false representations and inducing people to buy tickets from them, ultimately at a higher price.

Delta has the most airline complaints.

[jimworcs]

You are right.. Airline employees lie regularly.... Especially Delta. I guess all you can do is tape the calls...they are liars

[BobTuba]

Originally Posted by jimworcs

You are right.. Airline employees lie regularly.... Especially Delta. I guess all you can do is tape the calls...they are liars

Delta's computer programming makes liars out of their agents. The agents see the reservation and the fare and tell you it's there. They tell you it will stay that price until a certain time and date, not knowing they're wrong -- and misleading the consumer with false statements.

It's not until you try to pay that the agents discover they can't sell you the tickets at the price you've been told it would be. So, once you're ready to pay, they refuse to sell it to you at the price they've assured you the price would be, and ask you for more money. That's bait and switch. If Delta were losing money, rather than making money with this scam, they would fix their computer program or expend the expense of training their employees.