[jwf1942]

Booked a flight on Spirit for a Wednesday to Wednesday round trip flight. this was for a golfing trip and hotel and golf course reservations were in place. Two months after this paid and confirmed reservation was made Spirit sent an email saying my flight was changed to a Monday departure and a Tuesday return. This was totally unacceptable and Spirit refused to refund. No apologies, no reason given.no refund.

[jimworcs]

That is ridiculous. If there is no regulation requiring airlines to refund your money if they make substantial schedule changes, there ought to be. They are out of control and the industry needs re-regulation. In Europe you would get a refund and up to €600 compensation for such nonsense. Essentially, you are held hostage by the airline, who tells you go when we say, or we keep your money. It is bordering on extortion.

[azstar]

Another example of airline employees who don't even know their own policies. This is a quote from their "contract of carriage" on the Spirit website.

9.2.3.
Customers involved in a Spirit Airlines initiated cancellation or schedule change in excess of two (2) hours will have three (3) options available to them: 1) re‐accommodation, 2) Future Travel Credit, or 3) a refund.

[jimworcs]

Spirit appear to have adopted Delta tactics. If they refused your refund, you should complain to the state attorney generals office and the DOT. I think this sounds like fraud. They attempted to deny you your rights and hope you will go away.

[Ombudsman]

Originally Posted by azstar

Another example of airline employees who don't even know their own policies. This is a quote from their "contract of carriage" on the Spirit website.

9.2.3.
Customers involved in a Spirit Airlines initiated cancellation or schedule change in excess of two (2) hours will have three (3) options available to them: 1) re‐accommodation, 2) Future Travel Credit, or 3) a refund.

Well, almost right azstar. Spirit utilizes off-shore contract call centers so they are not employees of Spirit but of the contract call center who employs them in India. They probably don't even know where Myrtle Beach is, what the DOT is or does, and apparently most are unaware of the airline's COC and how it applies to schedule changes and cancellations.

jwf1942, here's some contact info for Spirit:

2800 Executive Way
Miramar, FL 33025
(954) 447-7965

Heather Harvey
Manager, customer relations
2800 Executive Way
Miramar, FL 33025
(954) 628-4957
heather.harvey@spiritair.com

You should absolutely receive a full refund. Good luck.

[jimworcs]

Am I the only person who has no clue what Tony Newton is talking about?